What we look for in the members of our team:

• People person. Someone who enjoys talking to another one, positive attitude and ready to help
• Work under pressure. Yes, some people can be difficult and sometimes there are deadlines to meet, we know how to handle all of that
• Language level. Yes, there is such a thing as language barrier and is noticeable and pretty important. But not with us! Our staff is fluent in English and a few other languages, your clients will not even notice any strong accents or misunderstandings.

So in the training process for the call center there are a variety of tests. Simulations of different situations, basic and complicated ones. In person exercises, over the phone and of course, learning from videos.

In addition, at the beginning, all juniors have a supervisor to watch and observe. If the situation gets difficult the supervisor will take over so the client will not notice and they will get the attention and service they deserve.

When starting new projects, we always learn anything that we need to know about the company we start working for, what are they known for, what they what to achieve and give, in order to serve their clients better.

There are frequent evaluations of the team members by the team lead and themselves. Our professionals always aim to improve so that is why we get evaluated, to get better and also, we find new ways how we can be more friendly and helpful to our clients and their clients.